What does OEM stand for?
OEM stands for original equipment manufacture. For example, HP is an OEM.
Why is preventive maintenance needed for my laser printer and plotter?
The standard warranty is 30 days on parts and labor. Some parts are warranted longer by the manufacturer.
Why use OEM parts instead of third party parts?
You should always use OEM parts instead of third party parts because third party parts do not meet the manufacture standards and do not last their cycle. For some machines with discontinued parts, third party or used parts may be used with customer approval.
What is your Service Coverage Area?
Call to see if we cover your area by calling 818-999-0500
What are your Hours of Operation?
We are open M 8:30 am - 5:00 pm and T-F 8:30 am - 6:00 pm
What days of the week are you open?
We are open Monday through Friday. However, you can email us at any time at ray.bmc@att.net
Can you do Hewlett Packard warranty work?
No, our techs are all HP Certified but we do not receive reimbursement for any warranty work. We can assist you by contacting HP for you. A minimum charge applies.
Do you service InkJets or OfficeJets?
Yes, we service all inkjet models from all manufacturers. It is recommended that your inkjet printers receive preventive maintenance at least once per year to prolong the life of the equipment.  
Why is preventive maintenance needed for my laptop or desktop computer?
It is recommended that your computer receive preventive maintenance twice a year to prolong the life of the equipment. The fans draw air to cool the processor and components. Dust and debris collect and clog the heat sinks preventing air flow and overheating.
Why is preventive maintenance needed for my laser printer and plotter?
It is recommended that your printer and plotter receive preventive maintenance twice a year to prolong the life of the equipment.
What is a user maintenance kit?
A user maintenance kit includes fuser and all rollers. The user maintenance code will show on the display when it is time for this service to be performed.